Withdrawal Guide
KYC Verification at Harakabet: Get Approved on the First Try
Almost every rejected document comes down to the same handful of photo mistakes — not a problem with your identity. Here’s exactly what to submit, how to photograph it, and what gets documents bounced.
Quick Facts
| Accepted documents | National ID, passport, or valid alien ID card |
| When it’s required | Before your first withdrawal, or if your account is flagged for review |
| Also needed | A selfie holding the same document next to your face |
| Review time | Usually a few hours once documents are correctly submitted |
Accepted Identity Documents in Kenya
The name on whichever document you submit must exactly match the name on your Harakabet account and your withdrawal method.
Step-by-Step: Submitting Your Documents
Open the verification section in your account
Usually found under account settings or triggered automatically at your first withdrawal attempt.
Photograph your ID in good lighting
Flat surface, no glare, all text sharp and readable — see the photo tips below.
Take the selfie holding your ID
Your face and the document’s details both need to be clearly visible in the same frame.
Upload and submit
Double-check the images are in focus before confirming — a blurry re-upload costs another review cycle.
Wait for confirmation
You’ll get a notification once approved — after that, every future withdrawal skips this step.
Photo & Selfie Tips That Prevent Rejection
| ✔ Use natural daylight — avoid flash, which creates glare over the ID’s laminate |
| ✔ Lay the document flat on a plain, dark surface for contrast |
| ✔ Keep all four corners of the ID inside the frame — cropped edges are an automatic reject |
| ✔ Hold the camera directly above the document, not at an angle |
| ✔ In the selfie, make sure your face and the ID’s photo are both clearly lit |
| ✔ Remove the ID from any plastic sleeve or cover before photographing |
Why Documents Get Rejected — and the Fix
Why Kenya Requires This
Identity verification isn’t a Harakabet-specific hurdle — it’s a standard anti-money-laundering requirement for every licensed betting operator in Kenya, designed to confirm that the person placing bets and withdrawing funds is who they say they are. It’s a one-time process: once your identity is confirmed, it doesn’t need to be repeated for future withdrawals unless your account details change significantly.
Verified and Ready to Withdraw?
Check methods, limits and typical processing times.
KYC Verification FAQ
Do I need to verify my identity before every withdrawal?
No — verification is a one-time process. Once approved, future withdrawals skip this step unless your account is later flagged for additional review.
How long does document review usually take?
Usually a few hours when photos are clear and correctly submitted. Blurry or incomplete submissions add an extra review cycle.
Can I use a driving license instead of a National ID?
Harakabet accepts National ID, passport, or a valid alien ID card — a driving license alone typically isn’t sufficient for identity verification.
What if my documents get rejected twice?
Compare your photos against the common-mistakes table above, and if you’re still unsure why, contact support directly with your submission reference.
Is my ID document stored securely?
Identity documents are collected solely to meet Kenya’s regulatory verification requirements and should be handled according to Harakabet’s privacy policy.
Explore more: Withdrawals · Fix a Declined Withdrawal · Withdrawal Times · Status Explained